Return Policy
We want to offer the best experience to all our customers but sometimes things go wrong. We offer easy replacement, refunds for all returns, simply contact us and provide your order number and email address below to start the process.
Orders are eligible for a refund within 30 days of the delivery date.
- We will always cover the cost of return labels.
- Original shipping charges are non-refundable.
- Refunds are issued at the latest 5 business days after returns are received and inspected by our warehouse team.
If you have any questions or need our help to get a refund
Contact Us Here:
- By Phone: 1-909-825-8882 or email customerservice@petjerkyfactory.com
- Our customer team is available Monday - Friday – 7am to 4:30pm (PST)